Privacy Policy
At Stolen Cookies, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and your rights regarding your data. We comply with the New Zealand Privacy Act 2020.
1. Who We Are
Stolen Cookies operates the website www.stolencookies.co.nz. We are based in New Zealand and are the data controller responsible for your personal information collected through this website.
2. Information We Collect
We only collect personal information when it is necessary to provide our services. We collect information in two situations:
When you place an order:
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Your name
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Delivery address
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Email address
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Phone number (if provided)
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Payment information (processed securely — we do not store your card details)
When you subscribe to our newsletter:
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Your name (optional)
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Your email address
3. How We Use Your Information
We use your information only for the purposes for which it was collected:
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Order fulfilment — to process, pack, and ship your order, and to contact you about your delivery if needed.
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Newsletter communications — to send you updates about new product launches and promotions. We will never spam you, and you can unsubscribe at any time.
4. What We Will Never Do
We want to be clear about what we will not do with your personal information:
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We will never sell your personal information to third parties.
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We will never share your information with third parties for their own marketing purposes.
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We will never send you unsolicited or irrelevant communications.
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We will never use your information for any purpose beyond what is described in this policy without obtaining your consent first.
5. Sharing Your Information
We may share limited information with trusted third-party service providers solely to operate our business, including:
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Courier and postal services — to deliver your order.
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Payment processors — to securely handle your payment.
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Email marketing platforms — to manage our newsletter (your email address only).
These providers are only given the information they need to perform their specific service, and are not permitted to use your data for any other purpose.
6. Newsletter & Marketing Emails
If you subscribe to our newsletter, you will only receive emails about new product launches and promotions from Stolen Cookies. You can unsubscribe at any time by clicking the unsubscribe link in any of our emails, or by contacting us directly. We will process your unsubscribe request promptly.
7. Data Storage & Security
We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. Your information is stored securely and we retain it only for as long as necessary to fulfil the purposes described in this policy or as required by law.
8. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
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Ask whether we hold personal information about you.
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Request access to your personal information.
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Request correction of your personal information if it is inaccurate.
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Ask us to delete your personal information (subject to any legal obligations we have to retain it).
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Withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us using the details below.
9. Cookies & Website Data
Our website may use cookies or similar technologies to improve your browsing experience. These are standard tools used by most websites. You can adjust your browser settings to refuse cookies, though this may affect some functionality on our website.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please get in touch:
Stolen Cookies
Website: www.stolencookies.co.nz